For companies, this means having to screen numerous offers, the terms of which would not necessarily be perfect the first time around. Because of this, businesses would have to engage in telecom contract negotiations, which can only be successful when it is based on a concrete set of goals.
Below is a list of what to aim for, when negotiating with these telecom partners.
Responsive service level agreements (SLAs). Service level agreements articulate the commitment between the telecom service provider and the client, in terms of such parameters as availability, location and duration of service, and time required to complete repairs. Among the best of breed providers, SLAs would be crafted so thoroughly as to reflect even more specific commitments to boost the delivery of their company’s promises. Said provisions would, for example, indicate what happens when the client is not satisfied with the proposed resolution to a telecom issue, or if an untoward incident happened for the second time. The company may promise service extensions, discounted packages, or credit, and more importantly, articulate how these may be availed.
Better pricing. Businesses, especially small and medium-sized ones, should have in mind a range of how much it is willing spend on telecom services. Otherwise, it will be drawn to spend on whatever add-ons sound appealing, but which it does not actually need. The goal of telecom negotiations should be gaining more useful features, more coverage for the services, for less. Terms can be adjusted to prolong the contract’s effectivity period, or using a technology that is not necessarily the latest but is more relevant to the company’s requirements.
Reliable customer service. At the heart of any telecom contract should be the expression of the service provider’s genuine desire to assist its clients in achieving its telecommunication goals, especially through providing reliable customer support. Always, this should mean well-trained and knowledgeable warm bodies who will be devoted to responding to queries and troubleshooting demands as they arise - and not simply based on pre-set schedules.
Access to the best technology and services. It should be the goal of any telecom partnership to provide businesses with access to the best technologies and services: from mobile devices, to data storage systems, internet access, and voice services. The client’s representative should negotiate for a contract that indicates the telecom partner’s commitment to offering timely updates on tech developments in the industry, and upgrades should it be deemed necessary.
If you are looking for the best of today’s pool of telecom vendors in New Hampshire, talk to the Noble Eightfold team. Noble Eightfold offers best-in-class telecom proposal evaluation, wireline and wireless contract negotiation, vendor screening and selection, and telecom expense management services.
